Return Policy

Return Policy

Thank you for shopping with The4! We understand that sometimes things don’t work out, so we’ve made our return process simple and convenient.

1. Eligibility for Returns

• Items must be returned within 10 days of delivery.

• Products must be unworn, unwashed, and in their original condition with tags attached.

• Sale items and custom-made orders are not eligible for returns.

2. Return Process

• Contact us at customercare@justthe4.com to initiate a return. Include your order number and reason for return.

• Once approved, you will receive a return authorization and instructions on how to ship the item back to us.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refunds

• Refunds will be processed within 7-10 business days after we receive your returned item.

• Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

5. Exchanges

• If you need a different size or color, please indicate this when contacting us. Exchanges are subject to availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.

If you have any questions or concerns about our return policy, feel free to reach out to us at customercare@justthe4.com. We’re here to help!